Services

1. Leasing & Tenant Placement:

• Advertising the property
• Conducting open homes & private inspections
• Screening tenants (references, rental history)
• Preparing and executing lease agreements
• Lodging rental bonds - RBO (Rental Bonds Online)

2. Rent Collection & Financial Management:

• Collecting rent and monitoring arrears
• Issuing rent receipts and statements
• Mid-Month (optional) & Monthly disbursements to landlords
• Managing outgoing payments (rates, strata, water etc.)
• End of financial year statements

3. Routine Inspections & Reporting:

• Comprehensive Entry Condition reports including photos
• Routine inspections (typically 2–4 per year)
• Detailed photo reports
• Comprehensive Final Inspection reports including photos at end of tenancy

4. Maintenance & Repairs:

• Coordinating repairs and maintenance
• Access to licensed tradespeople
• Emergency repairs management
• Obtaining quotes if required

5. Lease & Tenancy Management:

• Lease renewals and rent reviews
• Handling tenant communication
• Managing disputes and complaints
• Issuing breach notices or termination notices
• Bond claims and tribunal preparation (NCAT)

6. Legal Compliance (NSW-Specific)

• Ensuring compliance with NSW tenancy laws
• Providing required documents (e.g. tenant information statement)
• Disclosure of material facts (e.g. sale, asbestos, etc.)
• Pool compliance certificates (if applicable)

7. End to End Property Oversight

• Day to day tenant management
• Managing utilities and water usage reimbursements
• Coordinating move in and move out processes
• Ongoing asset management advice

What Good Property Management Should Deliver

A quality NSW property management service should:

• Maximise rental return
• Minimise vacancy
• Protect the asset condition
• Ensure full legal compliance
• Reduce landlord involvement

Property Appraisal & Pricing Strategy:

• Comparative market analysis (recent local sales)
• Recommended pricing strategy (auction, guide, offers)
• Evidence-based price justification (required under NSW laws)

Agency Agreement & Compliance:

• Preparing and signing an agency agreement
• Outlining:
  • Commission & fees
  • Marketing costs
  • Services provided
• Advising on exclusive vs sole vs open listings

Pre-Sale Preparation:

• Advice on presentation (styling, repairs, staging)
• Coordinating photography, videography, floorplans
• Copywriting for marketing campaigns
• Ensuring contract of sale is prepared (via solicitor/conveyancer)

Marketing & Campaign Management:

• Online advertising (realestate.com.au, Domain.com)
• Social media campaigns
• Signboards, brochures, database
• Launch strategy (off-market vs on-market)

Buyer Management & Inspections:

• Open homes & private inspections
• Buyer feedback reporting
• Managing buyer expectations and urgency

Negotiation & Offers:

• Presenting and negotiating all offers
• Advising vendor on best strategy (price vs terms)

Sales Method Execution:

Auction

• Auctioneer coordination
• Reserve price strategy
• Bidder management

Private Treaty / Expressions of Interest

• Handling offers and counteroffers
• Managing deadlines and conditions

Contract Exchange

• Liaising with solicitors/conveyancers
• Managing deposit collection
• Coordinating exchange of contracts

Post-Sale & Settlement Management

• Following up conditions (finance, cooling-off)
• Coordinating settlement process
• Ongoing communication with all parties

Legal & Ethical Compliance (NSW)

• Adhering to underquoting laws
• Accurate advertising (no misleading info)
• Disclosure of material facts
• Ethical conduct and transparency